All advance tickets can be purchased through Eventbrite.com–and can be purchased directly from our website by going to our CALENDAR and clicking the ‘TICKETS‘ button located on the side of the show. If you would like to purchase advance tickets for any of our shows, Eventbrite is the only way to do it.
Advance tickets will be available for purchase from when they go on sale until two hours before the posted door time on the day of the show unless the show sells out in advance of the day of the show. If the show does not sell out in advance, tickets will be available at the box office on the night of the show only. Complex’s box office is cash only (unless stated).
PICKING UP TICKETS AT WILL CALL
If you selected the will call option through Eventbrite, you must pick up your tickets at Will Call (located at the box office next to the door) on the night of the show only. In order to pick up tickets, the purchaser must present:
- A Picture ID.
- The Credit Card used for the ticket purchase.
PICKING UP TICKETS AT WILL CALL IF YOU ARE NOT THE PURCHASER
For most shows you may transfer tickets to a second party, however some shows are noted as NO TRANSFERS of tickets, please be aware that transfers are not always allowed for every show. If the purchaser is unable to attend the event, or is purchasing the tickets for someone else, the purchaser (card holder) must photocopy their ID and credit card used for purchase and write a signed release note on the photocopy. The note must read:
I, (card-holder’s name) am transferring my tickets for (the event) to (ticket recipient’s name).
The card holder must sign the note. This note should be presented at the box office along with the ticket recipient’s ID on the night of the event.
Please note – tickets that are won through promotions are NO TRANSFER.
Unless a show is canceled there will be…
- No refunds.
- No exchanges.
- No exceptions.
Please note openers are always subject to change.
PURCHASING AT THE BOX OFFICE
You may purchase tickets at the box office on the night of the show only, a few minutes before the posted door time. Cash only at the box office for purchasing tickets, credit cards are accepted (only if stated).
Tickets will NOT be available at the box office if the show has sold out in advance.