FAQS

Venue Information & Policy

Where is Complex Oakland located?

Complex Oakland

420 14th st.

Oakland, CA 94612

Get Directions

How do I get to Complex Oakland?

Complex Oakland is located at 420 14th Street in Oakland, CA. Click here for driving and public transportation directions.

What can i bring to the show?

For the comfort and safety of everyone, please do not bring the following items to Complex Oakland:

  • strollers
  • backpacks
  • gum
  • food
  • drinks (alcohol/cans/bottles)
  • weapons (of any kind)
  • babes in arms
  • pets
  • Due to most performers requests, no professional recording devices are allowed. This includes professional cameras (any camera with a detachable lens).

When do doors open for a show?

The doors typically open one hour prior to show time, although this may vary by concert. Please refer to our Calendar page or Eventbrite.com for the most up-to-date information.

What is the earliest I can come into the venue? What is the time listed on my ticket?

The earliest time you will be allowed into the venue is when the doors open, which is the time that is printed on your ticket. If your tickets are at will call, you can also find the door time on the event detail page (please see question above about set times, for how to find the event detail page). The door time is listed right at the top of the event detail page next to the words “Doors open”.

What time do people start to line up?

Please do not line up more than an hour in advance of doors! If you line up any earlier, you may be asked to leave and come back closer to door time.

Are there any opening acts at the show?

Any support acts will be listed on our Calendar page or at Eventbrite.com. Support acts are often added closer to the show date.

’ve never been to the Complex before, do I get a seat or is it general admission?

The Troubadour is a general admission venue and mostly standing room only.However, we do have LIMITED seating by the main bar in beside our showroom there is no direct view of the stage from these areas, there are TV monitors which display a live feed of all the on-stage action! Please note, all seating is first come first served. Additionally, we have seating by vip bar and in our VIP booths in back of the room which gives view to the stage.

Do you allow re-entry?

No. Once your ticket has been scanned you will not be allowed to leave and re-enter the venue. The only exception is our smoking section (information listed below).

What time is the show over?

The show will be over once the last band has finished playing and all the patrons have left (typically, this is around 12am, but it will vary depending on what time the doors open, what time the last band goes on stage…and how many people want just one more drink!). At the very latest, just like any other bar, we will close at 2am.

How can I meet the band or artist?

Complex Oakland does not offer backstage access, meet and greet passes, early entry or any other way to meet a band or performer. Occasionally, a radio station or fan club may offer a meet and greet or early entry but Complex Oakland has no access to these passes. Please contact them directly.

I have a band or Artist! How do I book a gig at Complex?

Please send a detailed email via our website. Booking requests are not accepted over the phone or at the club directly. Go to the contact + booking tab located at the top of our site, fill out the form with your info and in the body of the email please give the following info:

– Name of band/artist

– Date range you are wanting to play

– Links to your bands music and social media pages

– Local show history (where, when and individual draw)

Please be patient and allow four to six weeks before following up with an email. Our booking department gets many emails every day and will only respond to emails that are specific and detailed.

Where is the lost and found?

While at the performance, please visit Box Office, if you have lost something. If you realize you have lost an item after leaving Complex Oakland, please contact us.

Ticketing & Reserved Seating

How do I buy tickets at the Box Office?

The box office accepts cash only and opens 5 minutes before the posted door time for each show. NO advance tickets are sold in our box office, the box-office sells tickets for the show that night ONLY and if the show that night has not sold out in advance.

How can I buy advance tickets?

All advance tickets can be purchased through Eventbrite.com –and can be purchased directly from our website by going to our Calendar and clicking the ‘ TICKETS‘ button located below the artist’s name. If you would like to purchase advance tickets for any of our shows, Eventbrite is the only way to do it. Advance tickets will be available for purchase from when they go on sale until 5pm on the day of the show unless the show sells out in advance of the day of the show.

When do tickets go on sale?

On Sale dates vary from one show to another, but usually go on sale on Friday at 10 AM. The best way to receive advance notice of upcoming shows is to join our mailing list. Click here to subscribe.

Ticket limit? What does that mean?

The maximum number of tickets available per purchase for each event is the maximum number permitted per customer. Your name, credit card, address, and email address will be verified. Ticketfly and the Troubadour reserve the right to cancel any orders in excess of the stated ticket limit.

How can I transfer tickets I purchased to someone else?

For most shows you may transfer tickets to a second party, however some shows are noted as NO TRANSFERS of tickets, please be aware that transfers are not always allowed for every show. If the purchaser is unable to attend the event, or is purchasing the tickets for someone else, the purchaser (card holder) must photocopy their ID and credit card used for purchase and write a signed release note on the photocopy. The note must read:

I, (card-holder’s name) am transferring my tickets for (the event) to (ticket recipient’s name).

The card holder must sign the note. This note should be presented at the box office along with the ticket recipient’s ID on the night of the event.

Please note – tickets won through promotions are NO TRANSFER.

For more information on tickets please click the ‘Ticket Info” tab above…or click here.

I forgot to print my tickets! Can you scan them on my phone?

Yes. Please load your tickets on your phone prior to entering the venue.

My tickets are at will call. How & when can I pick up my tickets?

If your tickets are at will call, you can pick up your tickets on the night of the event only at the box office when it opens. The box office will open a few minutes before the posted door time. You must present a valid picture ID and the credit card used for the purchase. No ID = no admission. No exceptions.

I bought my ticket on Stubhub/Craigslist/any other third party site that is not Complexoakland.com or Eventbrite..com…

Any tickets suspected of being purchased for the sole purpose of reselling can be cancelled at the discretion of Complex Oakland/Eventbrite. If you purchase from a third party we cannot verify your tickets nor help you if your ticket does not scan, is fake, etc. When you purchase from a third party you do so at your own risk.

Photo & Audio

What is the Complex’s photo policy for video cameras?

Absolutely no video cameras without a photo pass & further restrictions do apply even with a photo pass. Please contact the artist if you are interested in video taping them or their show.

I’m a photographer/blogger. How do I get a photo/press pass? Can you give me publicist/label info?

Please contact the artist you would like to photograph about getting a photo pass for their show here. We (the Complex) cannot grant photo passes–as it is the artist’s decision as to who they want photographing them. Same for press passes, please contact the artist’s label or publicist for this. Unfortunately, we cannot give you this contact information.

What is Complex ’s photo policy for still cameras? Can I bring my iPad?

Our photo policy changes each night as it is dictated to us by the headlining artist of the event that night. We typically do not find out the official photo policy of the artist until they arrive the evening of the show date. With that being said, in most cases (but again, not all), little point & shoot cameras (non-professional) are fine/allowed in and typically SLR cameras (professional w/removable lens) need to be accompanied by a photo pass.

We do NOT allow iPads inside the venue. Please leave them at home or in your car. Same goes for selfie sticks! Do not bring them in!

Food & Beverage

Does Complex Oakland serve food?

YES! We have a Full kitchen located in the second flr that serves different foods each night —The kitchen accepts the same types of payment as the bar (see below).

Does Complex Oakland serve alcohol?

Yes. You must be 21 and older to drink at Complex Oakland. You must have photo ID to verify your age.

Can I bring food or beverages into Complex Oakland?

No. We do not allow outside food or beverages.

What forms of payment are accepted at the bar?

Only cash, VISA, Mastercard and American Express are accepted at the bar.

Do you offer Vip table/bottle service?

VIP table/bottle service is available on certain events. The price is $300 (+ Fees) and includes access for up to 6 people (EVENT TICKETS ARE NOT INCLUDED). Please click here to contact us for further information.

SMOKING

Can I smoke at Complex Oakland?

Complex Oakland has a smoking section. We try to open the smoking section as soon as possible; but have to wait for enough patrons to enter the venue. We are usually able to open it an hour or so after door have opened.

Parents & Children

My children are going to the show; do you have a waiting area for parents?

No. The only way you will be allowed into the venue is if you purchase a ticket.

Does my child need a ticket?

Yes. Everyone requires a ticket regardless of age. NO BABES IN ARMS ALLOWED EVEN WITH TICKETS – For their safety and our liability.

Can anyone regardless of age attend a show at Complex Oakland?

Most shows at Complex Oakland are all ages, but on occasion this policy may vary by show. Please refer to the ticket buy page for further details. If a show is “18 & Over” or “21 & Over” please make sure to bring VALID GOVERNMENT ISSUED PHOTO I.D. for entry. If you are unable to provide proper I.D. you will not be allowed into the venue. Those under the specified age limit will not be allowed into the venue even if their legal guardian accompanies them. NO BABES IN ARMS ALLOWED – Must be able to walk in under their own power.

Transit

Is there public transportation near Complex Oakland?

Because of its central location, Complex Oakland is easily accessible by public transportation. AC transit bus lines stop within a block of the facility. The 12th Sreet Bart station / 14th st exit is 200 meters from the entrance of the facility

Where can I park near Complex Oakland?

The most convenient options are the parking structure is on franklin st. the street .

Parking along our local streets can be tricky. Please read all posted signs carefully as permit parking is STRICTLY enforced by the city. Metered spots are often available on Broadway and Franklin Street., . These spots are 2 hour increments until 6pm, and after 6pm parking is free on the streets.

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